Advanced Battery Supplies returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
Any product found on receipt to be damaged must be reported to us immediately.
Call us on 0800 195 98 97 Free from UK Landlines (Monday to Saturday 9am-5pm).
We will exchange any faulty battery, no problem. We will send a replacement within 24 working hours, you keep the packaging the new battery arrives inside and simply package up the faulty goods. You will then have 3 -5 working to contact us to arrange collection absolutely free of charge.
Our team will diagnose the battery over the phone or via email. Remember, under our warranty terms, we cannot exchange a flat battery (discharged battery) i.e If something electrical has drained your battery, examples – alternator issue, lights have been left on or the vehicle has been stood for x amount of time with no use. Our battery experts will explain to you about recharging and may ask for a simple voltage or cca test result.
If you have ordered a battery but change your mind or find that something else is at fault with your vehicle then please contact us immediately. At this point and provided that the item has not already been delivered, we will try to cancel the delivery with the courier so that we can offer you a refund.
If the parcel has already been dispatched and is still in the courier’s possession we will refund you the full amount minus £6.95 for postage.
If you have already received the item then the cost for item collection incurs a further £21
We deliver to ALL areas within the UK Mainland. For offshore UK islands please call 0800 195 98 97 as charges will apply.
Isle of Wight is free or charge, Isle of Man will carry an extra £9.00 fee but may take 2 – 4 days to deliver. Northern Ireland will carry an extra £6 with 2 – 4 days to deliver & Scottish Highlands is free delivery but can also take 2 – 4 days.
All larger batteries which must be sent by pallet cannot be sent offshore, this includes Isle of Wight.
We normally dispatch our products at 4pm. Delivery is intended to be next working day, assuming you have ordered before 4pm Monday – Thursday. Friday orders will be delivered the following Monday. However, this could (although rarely) be affected by disrupted road transport networks, weather conditions, courier depot issues. We pay our couriers for a 24 hour delivery service but because issues uncontrollably out of our hands can happen, please allow for up to 48 working hours for delivery.
We cannot give a precise time of delivery, couriers can deliver between 9am and 7pm weekdays.
If your parcel is more than 2 days late, please call us on 0800 195 9897.
Any changes to an address must be reported immediately as our couriers collect parcels 4 times a day. Please call 0800 195 9897.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Advanced Battery Supplies will not be held responsible for items lost or damaged in transit.
All shipping back to Advanced Battery Supplies is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Advanced Battery Supplies uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
None of our terms and conditions affect your statutory rights as a consumer.
GDPR Compliance Statement
On the 25th May 2018, the EU General Data Protection Regulation (GDPR) replaces the existing 1995 EU Data Protection Directive (European Directive 95/46/EC).
Due to the nature of the way we conduct our business and store information, Advanced Battery Supplies Ltd is exempt and does not fall under the control of The GDPR directive.
What Information do we collect about you?
We will collect information about you when you open an account, place an order for products or services or request further information from us. The type of information we may collect includes your name, postal address, e-mail address, telephone number and additionally vehicle registration (if given) so that we can contact you accordingly.
How do we use the information we collect about you?
We may use the information provided by you:
- to process your order or manage your account,
- to contact you for delivery information
- for record keeping and warranty purposes,
- to remind you when products may require replacing
We retain your information for the lifetime of the warranty. We are required to keep some records for a period of time to meet our legal obligations. After 5 years your data is deleted.
Disclosing your data
We never make your personal details available to other companies for marketing purposes. We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.
Advanced Battery Supplied Limited may send you email in response to any queries that you may post to us via our website “Contact” page. Advanced Battery Supplied Limited does not share email addresses with third-party companies or affiliates; nor do we practise the distribution of “spam” email messages.
How is your information protected?
We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.
When using the “Contact” page to communicate with Advanced Battery Supplied Limited your email address will not be added to our mailing list. Mailing lists are used to keep you informed of upcoming promotions, events or special offers being undertaken by Advanced Battery Supplied Limited.
Cookies & IP Addresses
Cookies are small files that a website places on your hard disk to enable additional features of the website to work. When using the “Contact” page on AdvancedBatterySupplies.co.uk your IP Address is not logged. An IP Address is a unique identifier for your computer or other access device.
Customer calls are not recorded.
Data Protection Act
Advanced Battery Supplied Limited fully supports the requirements of the Data Protection Act and is committed to the protection of personal data belonging to our suppliers, customers and colleagues. We are aware of our obligations under the General Data Protection Regulations (GDPR) and have adopted a proactive approach to the implementation of the new legislation. This includes reviewing existing and where appropriate developing and implementing new policies and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirements of the GDPR.